Avoid eBay & Amazon for BioMat Purchases
Buyer Beware
The Circumstance with BioMats on Amazon and eBay
The BioMat is manufactured and developed by Richway International Inc.
Richway does not sell to the public directly. They sell only through authorized distributors. Distributors must follow certain rules to remain in good standing. One of the rules is to not advertise or sell items through Amazon or eBay. This policy became effective March 15, 2013.
If a new BioMat is for sale on Amazon or eBay, it may or may not be genuine. Several knock-offs designed to look like the Richway BioMat, are even called a BioMat. This serves to enhance confusion. Many customers are unaware they are getting a counterfeit version of what they wanted.
Many of these counterfeit products have been found with serious quality issues. Expect to find lower-quality materials, sky-high EMFs, no indication of manufacturing origin, off-gassing, and thermal performance similar to a standard heating pad.
In some cases there are genuine Richway BioMats for sale on these sites, but these mats will not be covered under the manufacturer’s warranty or repair service. The standard warranty is 3 years, and the repair service extends 30 years. There is reason to purchase through the proper channels.
Sellers on Amazon and eBay are unlikely to have product support, and are unlikely to have long term presence. Often there is no phone number, physical address, or email address. The name of their store can change with a click.
Richway has a public statement regarding these problems.
Richway International Inc
Richway and Fuji Bio Notices regarding ecommerce purchases
Buyer Beware
The Circumstance with BioMats on Amazon and eBay
The BioMat is manufactured and developed by Richway International Inc.
Richway does not sell to the public directly. They sell only through authorized distributors. Distributors must follow certain rules to remain in good standing. One of the rules is to not advertise or sell items through Amazon or eBay. This policy became effective March 15, 2013.
If a new BioMat is for sale on Amazon or eBay, it may or may not be genuine. Several knock-offs designed to look like the Richway BioMat, are even called a BioMat. This serves to enhance confusion. Many customers are unaware they are getting a counterfeit version of what they wanted.
Many of these counterfeit products have been found with serious quality issues. Expect to find lower-quality materials, sky-high EMFs, no indication of manufacturing origin, off-gassing, and thermal performance similar to a standard heating pad.
In some cases there are genuine Richway BioMats for sale on these sites, but these mats will not be covered under the manufacturer’s warranty or repair service. The standard warranty is 3 years, and the repair service extends 30 years. There is reason to purchase through the proper channels.
Sellers on Amazon and eBay are unlikely to have product support, and are unlikely to have long term presence. Often there is no phone number, physical address, or email address. The name of their store can change with a click.
Richway has a public statement regarding these problems.
Richway International Inc
Richway and Fuji Bio Notices regarding ecommerce purchases